Support topic

Payments tutorials.

Get paid online, record offline payments, deposits, and refunds.

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What Do I Do If a Client Ghosts Me? Send a clear, friendly reminder, set a deadline, and keep records of the agreement. Steps to take when a client goes silent on payment. Invoice Aging Late Payments Reminders How do I follow up on an unpaid invoice? Send a polite, factual reminder soon after the due date, restate the amount and how to pay, and escalate calmly. Here are the templates, timing, and the exact steps in Fee-Lion. Getting Paid Invoice Reminders Payments How do I get clients to pay on time? Set clear terms, make paying effortless, take a deposit, and follow up promptly. Practical tactics to shorten the wait for payment. Cash Flow Payments Reminders What is dunning? Dunning is the process of reminding clients about overdue or failed payments through a sequence of follow-up messages. Dunning Payments Reminders What is Stripe Connect? Stripe Connect lets a platform route card payments directly into your own Stripe account, so you get paid as the merchant of record. Getting Paid Payments Stripe Connect What Is a Payment Processor? A payment processor moves card payments from your client's bank to yours and handles authorization and settlement. It's the plumbing behind a Pay button. Getting Paid Payments Stripe What Is a Chargeback? A chargeback is when a client disputes a card payment with their bank and the funds are reversed. Here's what triggers one and how to lower your risk. Card Payments Chargebacks Stripe Connect Reissue or Resend a Receipt After the Fact A client lost the receipt or needs it sent to accounting. Pull up any past payment and resend its receipt in seconds. Client Communication Payments Receipts Take several payments on one invoice Big project? Let the balance come in across a few payments — card, check, or a mix — while Fee-Lion keeps a running total of what's left. Invoices Partial Payments Payments What Your Client Actually Gets Charged — No Hidden Fees Straight answer: your client pays the invoice total, nothing more. Here's where the platform fee comes from and why it never lands on their bill. Payments Platform Fee Stripe